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Supporting your subscribers provides a long lasting relationship with them. We offer 24-hour live (real person) support for technical issues related to helping them get up and connected to the internet as well as support for simple billing questions related to invoices, payment history, due dates and more.
When you add a subscriber to our ISP Management & Billing software, the information necessary to support them is instantly available to a team of support representatives that are available 24 hours a day, 7 days a week. Issues that our call center is unable to resolve would be escalated up to you via email. Ask your sales associate how you can add this to your ISP services.
Custom phone greetings are available for $100/month, which is waived once an ISP reaches a minimum count of 500 total subscribers.
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